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I’ve been in a number of discussions, both “official” and over the proverbial pint, about the things that help groups of people actually do things worthwhile.  A very close colleague of mine told me that, in turning over a spreadsheet listing the things that she does everyday to her manager, he said, “It seems you only work about 15 hours a week!”  While being completely wrong, his comment points out something that is devilishly difficult to measure and enumerate on paper: the innumerable small-ish things she does that keep her team moving forward and meshing well.  I’ll call it “glue”, for lack of a better term.

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