Keeping up with the “fire hose” of the things I’m interested in is enough of a challenge. Add to that the, shall we say, “Dynamic” nature of my business of consulting in digital marketing, and it’s easy to see how specialization takes place. Being a generalist in any area, while of some value, limits your effectiveness with your customers….especially if your customers have wildly divergent businesses.
Surveys: Tell Me What You REALLY Think!
Loyalty, Customer Experience, and the Death of Your Business
What Do Your Customers Think?
- What do think of your product / service?
- Will they buy again?
- How will you know what they think unless they tell you?
- What kind of review will they give you (on-line or off-line)?
- What kind of influence will their experience have on how others think of you?
The basic ideas behind Customer Experience (or CX as it has come to be known) have been around for awhile. Think about when you walk into an office or a store of some kind. The initial impression of location, attractiveness, and the employees’ attitude towards you all contribute to the CX. It could be all over the place as to your experience, but that was, and is, a huge part of it In Real Life (IRL, for those of you who like acronyms…).
“Help Me Fix It!”
“Can you help me fix it?”
WARNING: You’re Losing Money By Not Using Video!
ONE THING to Drive Your Business
JUNE’S BEST – LinkedIn, Trust, and Making The Most of Your Content
The Integrity and Priorities of Place
Time Is Truth
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