FOCUS: Get That One Thing Right!

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One Thing

One Thing

You’ve got that ONE THING to do, and you’re convinced that getting that right will make all the pieces fall into place, right?

I’ve had more than one business owner approach me and ask for help with a Facebook Ad or a Google Ad. My first question is usually to find out what it is they’re trying to accomplish. The answer is usually a very specific, tactical objective: promote a coupon, sell a special item or service, get some LIKES, get sign-ups for an event….

My follow-up question is usually the same one: What are you trying to accomplish?
If that doesn’t make them annoyed with me, it soon does. I sometimes go through multiple iterations of that question before we draw back far enough to the business goal or goals this one thing is supposed to support. Then we can get into the reasoning around why this will (or will not…) actually support that goal.
Not that clarity of the Next Step is bad, but obsession with it may not be the most effective focus. You may have focused so tightly on this single action or problem that  it has actually become more difficult to see in context. Your habit may be that, given the problem of promoting your coupon, you need to drop a bundle on an ad. That could work to some degree, but if you temporarily suspend that impulse and redefine the problem, you can discover that there is a different, better way to achieve the objective.

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They’re Here!! 5 Outstanding Social Media Posts for May

 This month we’re treated to a nice mix of articles covering How-Tos, new research studies and a bit of crystal ball gazing for future trends.

Measuring Social Media

KPIs for Social Media

Measurement is the crucial component to understanding if you’re meeting your goals, right? Yet many small-to-medium sized businesses charge into the land of social media without considering what their goals are and what to measure. This article by Dara Fontein outlines some metrics you might consider, and WHY you might consider them.

With a flurry of articles earlier this year like “Is Google+ Dead?”, you might wonder just what is going on. While not dead, it is not what it was, and Google, which has a track record for altering, spinning off and dropping products at a seeming whim, is still tweaking the channel. This article by Martin Shervington goes over the list of what the current release of Google+ looks like, changes that impact you and your business if you’re investing resources there, and a some tips on how to approach it today.

Long content vs short content

Pew Research graph: Long vs. short form content on mobile

This article by Andrew Hutchinson takes a deep look at new research by Pew Research that tries to answer this question: One research study last year showed that long-form content (defined as posts of over 1,000 words) consistently got more shares and links than shorter form content; another study found that the average human attention span had dropped by 33% since 2000, largely attributed to mobile phone use, and, given the increase in mobile media consumption, would seem to suggest that people want shorter content…..sooooooo, which one’s better?

Teens Most Important Social Network Snapchat

TEENS: Most Important Social NetworkSnapchat

This great synopsis of statistics and charts covers a number of areas beyond the fact that Snapchat overcame Instagram in the perceptions of teenagers with an average age of 17 as their “most important” social network. This is critical information if your business has this demographic as a key audience. Very few marketers use Snapchat today, so the opportunity is huge.

Facebook Logo

Get Better Performance on Facebook!

Another top article by Andrew Hutchinson with the goal of helping you boost your posts’ performance on Facebook. Take note that, early in the article he writes, “So how do you maximize your performance on Facebook? The basic answer is ‘listen to your audience’.” If you haven’t done the work around discovering and understanding your Visitors/Audience/Customers/Community (VACC), tactical efforts will be ineffective.

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GO DEEP: Can You See Your Genuine Story?

Photographer against a sunset

Photographer against a sunset

You already know about the requirement of posting Top Flight, Relevant, and Shareable content. You may even be working to make sure that you attach a photo or graphic to your posts, since people are attracted to pictures and tend to gloss over text-only posts.

Photos are even more important than you think!

In a recent article, Mark Schaefer listed out 15 Amazing ways social media is changing the world and the one that jumps out at me is that we now “talk” through photos. A photo or stream of photos is becoming an important mode of communication at the expense of text and voice. This assists those who are not sure of their communication skills, and takes advantage of the complex processing our brain goes through to interpret pictures.

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March: It’s Here with Spring, Brackets and Expert Info!

Another bumper crop of great information published by a number of sites this month, so let’s dig in!

1 billion posts!

1 billion posts!

  • How To Improve Facebook Engagement: Insights From 1bn Posts :: This set of data, inhaled and analyzed by the good folks at BuzzSumo, provides some head-scratching information around what you may have thought was THE way to engage on Facebook.  While correlation is not causation, and they even wonder why some of the data shows what they show, it can provide you with some things to try. Remember, though, your audience may not act like others, so test these things out before gluing them into your plan.

Facebook Content Discovery...

  • Facebook Vs. Google: Is Facebook Winning The Content Discovery War?  :: Another great data-driven post from BuzzSumo! This one focuses on how Internet users (and Facebook users in particular) are finding the interesting stuff they want to consume…..and Facebook is coming out ahead! So should you publish on your blog and web site and SEO the daylights out of it ($$$?), or post to your Facebook Business Page? Your mileage may vary, but the data are showing that you may be discovered more readily on Facebook.

Fifty Features for Small Business Web Sites

  • 50 Features Every Small Business Website Must Have [Infographic] :: The 3 primary issues I come across with my customers when it comes to their web sites are: (1) They don’t have one, (2) They have one they built themselves, and it REALLY looks like it….., and (3) They have a web site that was last touched about 2009! This infographic gives you a high-level snapshot of what you need at a very base level for your small business site. I always recommend that you engage a web designer who understands current design trends and technologies, works with your business’ requirements BUT doesn’t skimp, and can point you to partners who can do basic SEO and social media integration (not to mention point you to a seasoned social media and digital strategy resource, too….without a plan, this is much less likely to work).

Twitter is Important!

  • Here’s Why Twitter is so Important, to Everyone  :: Facebook seems to be in everyone’s faces all of the time. To many of my clients, Twitter appears either irrelevant, inappropriate or just plain scary (the fire-hose effect can seem intimidating…). But the thing that drives that fire-hose is the real-time feed, and therein lies the value of this channel. In this article Andrew Hutchinson (someone well worth following online, by the way…), he outlines why you might want to pay closer attention to what Twitter can do for you.
Successful Brands on Social Media

Successful Brands on Social Media

  • What Makes Brands Really Successful on Social Media  :: So, who DOESN’T want to be a successful brand on Social Media? In this article you can find out how some of the most successful brands do it, then figure out how that can be re-purposed for your business. Learn from the best, but don’t just do something because someone else does…..test it, measure it and make sure it works for your business and your audience!
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Obsessed With Success for 2016? It’s Almost Here!

Is there an actual name for the time between Christmas and New Years? If there isn’t, there should be…..it always feels just plain weird to me.

That said, it’s that time when I take a look back, past the shredded wrapping paper, immense amount of food and goodies, emergency trips and 2016 business planning to the Top Five Posts for December. There’s always a lot to be learned and reminded of, and these articles do the trick!

Lots O' Social Media

Lots O’ Social Media

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How Can All The Personalization Opportunities Possibly Scale!?

I recently attended a half day of training focused on the roles and nuances within the business networking group I belong to. While extremely enlightening and really useful as I work to get a grip on my new role as president in my chapter, I’m struck afresh by the spectrum of differences that we each have as humans.  In the case of the discussions I had, they focused on personality types and learning styles as they pertain to the other members of the group. Extend those classifications to digital marketing, especially as an entrepreneur, and you can begin to feel overwhelmed. It’s one thing to write, say, a message for an email campaign in four different ways to accommodate four personality types, but take the personalization further to learning styles, cultural and generational differences, best channel for communication, etc. and you just might feel that going back to a broadcast “one-size-fits-all” style is just easier, and it used to work OK, so just go for it.  Or maybe walking around wearing a sandwich board!

Not a great idea, although the sandwich board might be pretty good exercise…

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How Do You Set the Table for Unparalleled Awesomeness?

Can you remember the single best dining out experience you’ve ever had? Whether it was the best steak ever, stir-fry to die for, or that anniversary dinner at the Killer Italian Place, do you remember what it was that made the meal memorable? The company probably had a lot to do with it, but the context and environment had a BIG part in the whole thing, too.

This same principle holds for your content and whether it is share-worthy or not. If that serving of shrimp linguine had arrived in a Styrofoam container with a packet of generic grated cheese and a plastic fork, the night might have been memorable for entirely different reasons! You expect premium content to look like premium content, too.

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2 Things to Make You Reconsider Your Mobile Strategy

A couple of things came up this week that have made me reevaluate my web site design and start reconsidering how I present my business. One was a cover article from The Economist “Planet of the phones” and the other was some news about how Google is tweaking its algorithm.

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TIPS: 3 Views of Content

The online world is utterly obsessed with content. This takes a number of forms, from articles and blogs to photos, graphics of any kind, videos, podcasts, and any re-mix thereof. It is an attention economy and if you can get your customers and visitors to focus on JUST YOU for a bit, you have achieved something pretty impressive.

However, this is only getting harder to do well. If you have the goal of creating or highlighting something of real value and relevance to your audience (as opposed to distraction or “click-bait”…) you have to be thoughtful, intentional and resourceful while balancing the other needs of your business and life. While the standing approach can still be called “Fail Fast” or “Do It Wrong Quickly“, you still need to cultivate an acute awareness of the real value of what you publish to your audience. There are numerous articles, sites, books and courses about content marketing available. Still, navigating it all as a solopreneur or small business owner can seem like panning for gold, and you just don’t feel like you’ve got the time or resources. You’ve got a business to create and run.

I’ll keep this to the point to save you time: here are three views of content that can help you use the resources you have more effectively. Frame your efforts with these in mind and you will find you come closer to “hitting the mark.”

  • Make it interesting – There’s the stuff you’re interested in and there’s the stuff your audience is interested in. Drive laser focus on the latter, include the former and do your best to leave ‘overt selling’ out of it. Don’t be a pimp. Remember, only roughly 1 out of every 20 pieces published should be considered selling.
  • Make it relevant and usefulJay Baer says to publish stuff your audience would be willing to pay for. The greater the utility and relevance of what you publish, the more valuable you are to your audience, which will bring them back to you frequently….and when you DO sell, they will listen.
  • Be truly “value add – Don’t just shove articles and links onto your stream and let your audience figure it out. Comment….give them a clue or a question or a contrarian point of view. Provide a reason to care and click through.

Do you have any views of content you feel are foundational? Share in the comments and make your case.