Will You Compare the Truth About Audience vs. Community?

My Audience

My Audience

My Community

My Community

How you interact with your customers and prospects can show you (and them…) how you think of them. Without resorting to standard definitions, I visualize the difference this way:

AUDIENCE: I am in front of a group of people who are facing me. I’m speaking and they’re listening (or at least I HOPE they are….). I look into their faces and watch their body language, but it is difficult to get a real assessment of whether I’m connecting with them or not. Having been in audiences before I know how easy it is to “look engaged”. I also notice how many are working their smart phones, tablets and laptops….I hope they’re taking notes, but probably not. At the end of the talk, there are a few questions that I answer, but many more of the audience arise and leave. There is a little bit of chatter between a few of them as they head out the door, but I have no idea what it could be about. Unless I’ve given them some sort of meaningful survey or method of valid feedback to learn what their experience was, I really don’t know.

COMMUNITY: I am moving amongst several groups of people that are part of a larger group of people meeting here. There are discussions going on in each of them, some about the bigger group, some about the smaller groups, some about processes and business, and some about their lives outside of the groups. People move easily between the smaller groups as they become interested in them. I get to move through each of the groups, listen and take part in the discussions. There is a much stronger sense of “belonging” and being invested in what’s going on. Fewer people have their phones out, except to check their calendars in order to set up personal meetings with other members of the community outside of this larger meeting. Some members stay in one small group the whole time, but they seem very engrossed in the conversation while not taking it over. Each member of the community can build a more authentic relationship with another (according to what they are comfortable with…), resulting in trust and, when the time comes, that crucial recommendation, referral, or sale. While the relevance of the overall community experience may be still somewhat hidden from me, I can learn a lot by listening, observing and asking appropriate questions.

Community is harder…is it worth it?
How do you communicate and reach out to your customers and visitors?

What’s the difference to your business?

Do you care enough about your business to figure out how this might work for you and your customers?

Good questions.

What are your answers?

What are the Secrets to Being a Remarkable Leader?

Who’s your leader?

I have been fascinated for years by leaders and leadership. This has come about for a few different reasons.

As I have moved from the military to academic, then corporate and now entrepreneurial environments, I have experienced a huge spectrum of leaders and leadership styles (or lack thereof…), and have benefited from the journey. Whether I have worked for the best or the worst, I have learned a lot.  Reading about leaders and how they work with their teams and interact with people has been very interesting too. I always enjoy the more comprehensive view into their lives and who they actually were, the god and the bad. that comforts me as a human being, knowing that those who have been placed in these places of leadership suffered from flawed personalities and persevered.

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What is the Remarkable Power of a Daring Vision?

I’ve been thinking a lot about vision and goals lately. As the incoming president of my business networking chapter, I’ve been meeting with the outgoing leaders, my leadership team, our regional leadership, and other strong leaders and leadership coaches within the organization, as well as talking with other leaders (not to mention the guidance and advice available from so many in books and online….). I keep pulling back, looking for simplicity and clarity….an awareness of the possible while casting my thoughts wider to “Why?” and larger destinations and possibilities.

The idea of S.M.A.R.T. goals is pretty well known. As a review, S.M.A.R.T. stands for:

  • Specific – Goals should be simplistically written and clearly define what you’re going to do.
  • Measurable – Goals should be measurable. In this way you have tangible evidence that you’ve accomplished them. These can include the Big Goal measurement as well as measured milestones.
  • Achievable – Goals should stretch you slightly so you feel challenged, but defined well enough that you can actually achieve them.
  • Results-focused (or Relevant) – Goals should measure outcomes, not activities.
  • Time-bound – Goals should be linked to a time-frame of some kind that creates a practical sense of urgency, or results in tension between the current reality and the desired end-state. Keep in mind the Achievable aspect of the goal when setting the time-frame, of course.

Vision is a different kind of animal. Very different. Setting a goal for monthly sales or post engagement on Facebook for the quarter is not a vision. When building goals we tend to look at the recent past as a starting point and build on that (or, if starting something new, look at a similar process, product or business, try to extrapolate an “oranges to tangerines” comparison…not exact, but close enough…). Creating an effective vision means freeing myself from my existing reality and think broadly of possibilities and destinations. This is not “pie-in-the-sky” dreaming, but a deep look at an ideal future. Several writers I have come across lately use Dr. Martin Luther King‘s “I Have A Dream” speech as an example of visionary leadership. While his goals within that speech included a number of the steps that would be needed to make headway toward the vision, the vision was So Much Bigger. He described exactly what the American scene would look like when the full impact of his goals were felt and implemented. One famous section is:

“I have a dream that one day, down in Alabama, with its vicious racists, with its governor having his lips dripping with the words of interposition and nullification; one day right there in Alabama, little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers.”

In your mind’s eye you can see what that looks like! It is so much more grand that the end points of a number of goals.

Goals may be ambitious by themselves. A big one mentioned by another writer was when President John F. Kennedy committed the country to placing a man on the moon and returning him by the end of the 1960s. Huge Goal! But what came after? Other than getting there and back again, what else was there? Hence the problem of coming up with a compelling vision for further space travel and exploration (although a number of futurists, respected scientists and writers try). There is, at present, no strong, heart-stirring vision for exploration and travel that we can, as a society, turn to and say, “That’s it! Let’s go!”

Apply this exercise to your business. When you sat down and created your business plan, you undoubtedly created goals, milestones, and outlined some measurable processes to reach those goals. But, speaking to your vision, why are you actually in business? What does your community, your industry, your world look like as a result of you having created this business, provided what you provide to your customers, and spent so much time and so many resources on its success?

Is your vision a “shining city on a hill”? You can make it so.

What is Social Proof and Why Should I Care?

You’re always looking for quality shortcuts. Anyway and anything that can help you make a good decision (I don’t Need help making bad decisions…). The Internet has taught us all very well:

  • 80% of consumers search for a product or service online before purchasing it.
  • 70% read online reviews before making purchase decisions.
  • 68% of consumers begin their decision-making while searching for a keyword.
I know that I always begin my search for a purchase or more information about something that may result in a purchase (even something like the weather differences between the Oregon coast and the California coast….could result in a short vacation decision sometime…) by reading reviews and recommendations of many kinds. It’s a way of figuring out who to trust.  Unfortunately, we’ve all heard tales of the system being gamed: bogus reviews on Amazon, Expedia, or Yelp, Facebook, Twitter and Pinterest followers purchased, questionable endorsements on LinkedIn, and numerous “thumbs-up”s or “+1″s purchased or comped in some way.

What’s real and what isn’t?

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Want the Ultimate Quickie List for Social Media?

I’ve been writing a lot about the cognitive research around sharing, content shock and emotions. You’re ready for that to be done. You want the “5 Things You Can Do Today to Rock Facebook!” post.

Sorry….it’s just not that simple.

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Fascinating Sharing Secrets You Need to Know

Although the actual act of sharing online is simple, the affect on your relationship-building efforts is huge. The act of sharing content actually helps others process your information better. Because of the implied commitment, those who share pay closer attention to what they are sharing. Another New York Times study on sharing found that:

  • 73% of participants say they process information “more deeply, thoroughly, and thoughtfully” when they share it.
  • 85% say reading content that others share helps them understand and process information and events.
  • 49% say sharing allows them to inform others of products they care about, potentially changing opinions or encouraging action.
So by creating ideal conditions for content-sharing, you build power for your brand AND create new value by helping your audience understand you and become authentic evangelists for your products and ideas.  Obviously, getting to this cannot be reduced to SEO techniques or “buy-ten-thousand-Tweets” schemes to drive traffic. Mark Schaefer says, “Shareability requires connection of some kind; your content must fill a need or perhaps even reflect on a trusted relationship.

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Trusting [?] Facebook

What you can find on Facebook is all over the map! As a channel for conversation, community, communication and entertainment, it has really grown and branched out. For a lot of small business owners that I talk to, it is both an opportunity and a jungle. They are aware that the chances to grow their audience, deepen their engagement and conversation with their customers and fans, and build a trusted presence online are available. But somewhere, deep down, they’re just a little unsure of it all. When they go to their profile pages and scroll down their timelines, they see So Much that is not business. Cute videos, political barking, blatant advertising (including ads for things that they, IN NO WAY, want to have anything to do with…) and just A Lot Of Stuff. How can they trust their message to all that?

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Blogging – Speak If You Have Something to Say

A question I received this week was, “How often should a business post to their blog?” This is a very common question and usually driven by a small business owner’s fear of having to spend a lot of time creating the post and the frequency of posting for the effectiveness of the effort. In new bloggers’ nightmares, it takes hours to write a 400 word post and she has to do this every day. Neither of those is true.

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The Challenge of “Always On”


Embed from Getty Images

A question I received this week was, “How do you balance the 24/7 of social media with an 8-to-5 work day?”

“Always on”, 24-by-7 is kind of scary. I live an area that, this winter, has lost power about 7 or 8 times in the past 2 months, so “always on” is kind of relative, but I digress…

The availability of the Internet is terrific when you need to do that search, find that restaurant, message your friend, research that project or notify the world of some truly significant event. However, if you’re a business owner, it can be intimidating. Since the Internet is always there, you may feel you need to be, too.

Well, maybe not….

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Want to Be Heard? Listen…and Hear…

Detail

Detail (Photo credit: Wikipedia)

Do you remember the little plastic animals, usually dogs, that people used to place in the back windows of their cars?  These plastic pooches would nod their heads as the car moved, giving the impression that they were looking around. Sadly, I see this plastic behavior sometimes taking place in meetings I attend. Someone is presenting an idea, a report, training or just carrying on conversation, and some of the people around are making appropriate nods and noises, but their follow-up conversation and engagement belies their inattentiveness.  Even if they ARE listening, they don’t hear what is being said.
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