Performance

White Knuckle Deadlines

/ Jeff Hora / Leave a comment

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Deadlines

Deadlines

Deadlines for your business are driven by different things.

Sometimes they’re built-in, more or less. That is, the In-Real-Life (IRL) aspect of making a delivery date, or cranking out a report, or arriving at a service appointment on-time make a deadline almost immaterial.

There are a lot of times when it’s a bit squishier than that. Think of all the business and planning work you need to do to stay ahead of your competition, the industry, your profession and just “regular business” (think updating your CRM, or doing your books, or building out a marketing campaign…). You may create deadlines for yourself, and even set aside time periodically to get them done, but so often you are sabotaged by life. You get an emergency call from a customer, or a big order comes in that you HAVE to fill, or you get sick (or someone in your family does…). These all keep you from doing what needs to be done.

Then, of course, there’s the fact that you’re usually a lot more enthusiastically engaged in doing what you love to do (the part of the business that drove you to start a small business in the first place!) rather than the dull, gray “business grind” that you KNOW needs to be done, but is pretty uninspiring and, frankly, easy to put off until tomorrow….or later.

There’s a great quote by Leonard Bernstein:

“Two things are necessary for Great Achievement: a Plan and Not Quite Enough Time.”

Taking these thoughts together, what does this mean for you and your business?

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Rudeness Wrecks Everything

/ Jeff Hora / Leave a comment

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Rudeness

Rudeness

According to an article recently published in the New York Times, rudeness, even just “slight incivility”, has a negative impact upon those exposed to it. The article concerns a study published by the American Academy of Pediatrics by several co-authors from the Coller School of Management at Tel Aviv University and the Bnai Zion Medical Center.

The objectives of the study were:
  • “Rudeness is routinely experienced by medical teams. We sought to explore the impact of rudeness on medical teams’ performance and test interventions that might mitigate its negative consequences.”
The conclusions were:
  • “Rudeness has robust, deleterious effects on the performance of medical teams. Moreover, exposure to rudeness debilitated the very collaborative mechanisms recognized as essential for patient care and safety. Interventions focusing on teaching medical professionals to implicitly avoid cognitive distraction such as CBM may offer a means to mitigate the adverse consequences of behaviors that, unfortunately, cannot be prevented.”

I also read an article by Valeria Maltoni entitled “Alain de Botton’s Ten Virtues of the Modern Age.” Alain de Botton is, among other things, a prolific author and founder of the School of Life. (I highly recommend following these links and finding out more…). The reason this article resonated so much with me as I thought about the rudeness study is the potential solution the Virtues present to the problem of rudeness in our societies.

Unfortunately, our society has begun to prize rudeness over civility. While the most rabid examples can easily be found or recalled from the past election season here in the US, it’s been around for a very long time. We justify it by saying that we’re just “being real”. I have witnessed numerous scenes in corporate meetings and relationships where the cutting remark or put-down was used to discredit someone’s idea, derail a conversation, or redirect a discussion that wasn’t going someone’s way. One of several articles I published reviewed how this can severely impact innovation and communication, making success or even progress highly unlikely.

The study cited earlier showed that the rude remark has a global negative effect on physical performance, cognitive performance, communications and teamwork for a significant time after the comment is made. While this has potentially life-ending effects in health care, was does this imply for business?

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Are You Interested in Working Through the Fear?

/ Jeff Hora / Leave a comment
Fear, Performance and Your Business

What are you afraid of?

Holidays make many entrepreneurs and small business owners nervous.
On one hand, HURRAH! A holiday!
Depending on your business, you may be looking at numerous merry-makers coming to your shop and celebrating by indulging in a bit of “retail therapy.” A different kind of business is looking at turning a “regular” weekend into a three-day weekend, and one where a LOT of people (their employees included…) take some time, gas up the motor vehicle of choice, and head out for a vacation of some length. Sometimes these two collide and the owner can have a staffing problem, but, hey, just put in a few more hours yourself and you’ve got it covered right? But what happens if, on this more dangerous holiday weekend, somebody gets hurt or something? In between all the travelers, the uncertainty of fireworks (as one of my colleagues said, “Normal people with a few drinks in them setting off explosive devices….what could go wrong?“…) and the randomness of other accidents…well, there’s plenty to get wound up about.

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