Want to Be Heard? Listen…and Hear…

Detail

Detail (Photo credit: Wikipedia)

Do you remember the little plastic animals, usually dogs, that people used to place in the back windows of their cars?  These plastic pooches would nod their heads as the car moved, giving the impression that they were looking around. Sadly, I see this plastic behavior sometimes taking place in meetings I attend. Someone is presenting an idea, a report, training or just carrying on conversation, and some of the people around are making appropriate nods and noises, but their follow-up conversation and engagement belies their inattentiveness.  Even if they ARE listening, they don’t hear what is being said.
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TIPS: 3 Views of Content

The online world is utterly obsessed with content. This takes a number of forms, from articles and blogs to photos, graphics of any kind, videos, podcasts, and any re-mix thereof. It is an attention economy and if you can get your customers and visitors to focus on JUST YOU for a bit, you have achieved something pretty impressive.

However, this is only getting harder to do well. If you have the goal of creating or highlighting something of real value and relevance to your audience (as opposed to distraction or “click-bait”…) you have to be thoughtful, intentional and resourceful while balancing the other needs of your business and life. While the standing approach can still be called “Fail Fast” or “Do It Wrong Quickly“, you still need to cultivate an acute awareness of the real value of what you publish to your audience. There are numerous articles, sites, books and courses about content marketing available. Still, navigating it all as a solopreneur or small business owner can seem like panning for gold, and you just don’t feel like you’ve got the time or resources. You’ve got a business to create and run.

I’ll keep this to the point to save you time: here are three views of content that can help you use the resources you have more effectively. Frame your efforts with these in mind and you will find you come closer to “hitting the mark.”

  • Make it interesting – There’s the stuff you’re interested in and there’s the stuff your audience is interested in. Drive laser focus on the latter, include the former and do your best to leave ‘overt selling’ out of it. Don’t be a pimp. Remember, only roughly 1 out of every 20 pieces published should be considered selling.
  • Make it relevant and usefulJay Baer says to publish stuff your audience would be willing to pay for. The greater the utility and relevance of what you publish, the more valuable you are to your audience, which will bring them back to you frequently….and when you DO sell, they will listen.
  • Be truly “value add – Don’t just shove articles and links onto your stream and let your audience figure it out. Comment….give them a clue or a question or a contrarian point of view. Provide a reason to care and click through.

Do you have any views of content you feel are foundational? Share in the comments and make your case.

6 Blogs to Enhance Your 2015

It’s the last few days of 2014 and the Internet is packed with looks forward and backward, best of/worst of lists and the like. I’m not immune to assessing some of the more significant resources I use regularly, and so am passing onto you a short list of six of the most enlightening, not to mention entertaining, authors that I read and ponder.

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3 Pointers for a Better LinkedIn Profile

Simple things can have enormous impact. I come across profiles on LinkedIn that are very well thought out, complete, updated regularly, provide a view into the person’s professional credentials and experience, showcase recommendations that are pertinent and have well-designed headlines and summaries that make it easier for anyone who is looking for someone with a particular skill (recruiter, prospective customer, whomever…) to find what they are looking for.

I also come across profiles that barely qualify as blank pages. If you are going to use LinkedIn as a social channel, there are several things you need to do to improve that first impression. Here are 3 pointers that can help you get to a better profile from the beginning:

  • Upload a good, professional pictureNo squirrel pictures allowed. There are people who wish to present an edgier first impression for a number of reasons, but generally you don’t want a visitor to your profile to wonder what you look like. If the goal for your use of LinkedIn is to get a job or attract new customers, you want to look the part, only better. There are any number of good professional photographers who can deliver a great head shot, so splurge a little. As a side note, selfies tend to actually look like selfies, so avoid them. One example I saw was a selfie of someone who was averagely dressed, but I couldn’t help noticing the six pack of beer in the background….
  • Use pertinent key phrases in your headline“I Rock!” is not a headline, by the way. LinkedIn has reworked their Edit Your Profile page to give you suggestions, which can be quite helpful. If you’re unsure what to use, consider the role you are looking for (if you’re looking for a job) or concise phrases describing your experience that you may then expand upon in the summary. You have 120 characters available in the headline and 2,000 in the summary. Use them wisely and don’t be afraid to edit and re-edit to get it right.
  • Get some well-written recommendations“She was great to work with!” is a sentiment, not a recommendation. When you ask others to write you a recommendation, you can help them out by suggesting a couple of projects for which you really did the “heavy lifting”. A vague request for a recommendation often results in something relatively vague, which doesn’t really make the case for you. The more specific the recommender is about the value of your work, the easier it is for the visitor to your profile to make the judgment call on how valuable your contributions would be to their project and business. If your recommender sends you a recommendation that is too vague or isn’t really as helpful as it could be, you have the option of sending it back to them and asking (very kindly, of course…) if they might make a few edits. Don’t feel like you have to take the first draft. Once again, a visitor to your profile is looking at the recommendations for a reason, so they need to reflect your value as accurately as possible. Get them right and get them solid.

While there are many more actions you can take to ensure you have the best profile possible, these are a good start. Here are some other resources you can check out that will help:

Social Media Examiner: 12 Resources to Improve Your LinkedIn Profile

Business2Community: 5 Killer Resources To Help You Dominate LinkedIn

LinkedIn Blog: Creating A Killer LinkedIn Profile: Tips for Link Humans [INFOGRAPHIC]

Hongkiat: 10 Tips To A More Professional LinkedIn Profile

Forbes: 22 LinkedIn Secrets LinkedIn Won’t Tell You

HubSpot: The Ultimate Cheat Sheet for Mastering LinkedIn

If you come across others that you find particularly useful, please post them to the comments.

Trust, Relationships and #H2H

Recently a friend of mine made a long-ish post on Facebook. It was an apology and a mea culpa. Although I had missed the earlier post she referred to, she stated that she was caught off-guard by other people’s reaction to it. She said that, in retrospect, she agreed with one friend of hers that had actually reached out to her about it: it was an offensive and prejudicial post. She apologized for the first post, a very real and human thing to do.

What she was hurt by was the fact that a number of her ‘friends’ had ‘un-friended’ her (in Facebook vernacular…) without asking her about the post, commenting on it, or even just responding in some way. She couldn’t understand why people who knew her would react in such a knee-jerk manner without asking her why she felt this way or further questioning the post.

I feel her experience points to a couple of challenges with building relationships online as well as some bad habits we’ve cultivated along the way. Continue reading

3 Reasons Why Your Business Shouldn’t be on Facebook

It’s true…..despite the knee-jerk desire to get your business into social media and “everyone’s on Facebook”, it may not be a good idea for you.  Here are three reasons:

1. You don’t have time to post anything interesting: A business page lives or dies by visits and interaction, not ‘Likes’. If the last time you posted anything was 4 months ago and it was camera shot of the front of your office or a copy of your logo, you can bet no one has returned to see what else you’ve published.  Sure, you’re busy actually ‘doing’ your business, but part of you business is marketing. If you are unable to share things that your clients and prospects find relevant, you should retire your page.

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Why gamification bothers me

Gamification is a hot term in business and education today. According to Wikipedia it is the use of game thinking and game mechanics in a

non-game context in order to engage users and solve problems. I have been thinking about this in terms of extrinsic and intrinsic motivations and what really keeps people interested in what they do.

I fully believe that the singularly best way to have someone’s full attention in a project or process is to hook into that person’s passion for the project, process, idea or effort. This, as everyone knows, is not only not easy, but difficult to sustain. It can be easy to start well and then, once the excitement becomes the routine, passion can back off.

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First Thoughts in a New Community

2012_09_17 Community Management IMG_0841

2012_09_17 Community Management IMG_0841 (Photo credit: joelogon)

OK, so I’m stepping away from the fire hose for a moment. I’m today wrapping up, if that even makes sense when you’re on the road, week #5 in my new gig as Senior Community Manager at SDL. Collecting and prioritizing my thoughts and experiences will likely take some time, if only because so many of them do not categorize very simply.

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I’ll Get Back To You…

Trust

Trust (Photo credit: vagawi )

Trust is a treasure that is hard-won and very easy to lose.  This goes double for relationships online. One of the foundations of trust is doing what you say you will do.  A classic test of trust is the answer of “I’ll get back to you…” to almost any question.

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A Successful Community Manager

My communities

My communities (Photo credit: steven w)

I was asked a really great question recently: what is a successful community manager?

I have a pretty well-formed idea of the answer, but had never articulated it before.  My first reaction was to stay away from any kind of description of the community manager him/herself. I feel that a successful community manager is evidenced by the community they work with and for.

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