Social Media

JUNE’S BEST – LinkedIn, Trust, and Making The Most of Your Content

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July - Celebrate!

July – Celebrate!

July is upon us, and we here in the States are getting ready for our annual tribute to patriotism, fireworks and barbecues!
June was a bumper crop month for quality content across the digital marketing industry, and I’m only too happy to share the top articles I’ve read:

LinkedIn Ninja Tricks!

LinkedIn Ninja Tricks!

 

 
Facebook seems to get the attention from online sources (granted, cracking the 2 billion users mark is noteworthy…), but many of the businesses I speak with are still kind of scratching their head when it comes to LinkedIn. This top list of tips and tricks from Melonie Dodaro will get you to that next level of skill in using this great professional channel.

Sincerity

Sincerity

 

 
Sincerity and Trust have been the key components for strong customer and business relationships since forever. Building them online isn’t impossible, but it is different. This article introduces some areas of consideration about communication and how you do this. The line between communication and action is pretty clear.

Credibility

Credibility

 

 
Beyond getting found, your website needs to build and maintain your professional credibility. If you’re wondering how a website can do that, then you will find this article Laura Forer of MarketingProfs very, very valuable.

My Community

My Community

 

 
When I speak about online relationships, I refer to the mental model I call VACC (Visitors / Audience / Customers / Community). In this insightful article, Irfan Ahmad digs into how a business can approach this with Facebook Groups, an underutilized resource for most businesses. If you take this on, you’re ALREADY in the lead, since chances are your competition ISN’T doing it!

Social Media Posts

Social Media Posts

 
 
So, that post from last Tuesday blew the doors off in Shares and Comments! WOO-HOO!!!!! Now, how can you leverage what was obviously a Great Piece of Content again and take advantage of it’s quality and virality? Here are 5 ways to look at….

 

Reuse That Content!

Reuse That Content!

As a follow-on to the previous article, how do you take that premier article you’ve written and reuse (or “slice & dice”…) it in such a way that you can make the most of it. Here are nine ways you could repurpose it and reach oven more of an interested audience. Remember, everyone has a preferred way of communicating, and by doing this you are making practical use of that fact!

MAY’S BEST – Blogging, Color, and the Power of Understanding

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May Flowers

May Flowers

Ready for some Summer?!

I am……

It has been a Long Time Coming here in the U.S. Pacific Northwest. Nearing the halfway point in the year can allow you the opportunity to take a look at what’s been going on in the digital world and assess your own goals for your business while you wait for those BBQ meats to finish on the grill. Here are the top articles I read in May:

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7 Blogging Ideas

STUCK? 7 Blogging Ideas

I recently wrote about the challenge of keeping up with the Raging Stream of Content you need to come up with to stay in the game in your digital marketing. If blogging is part of that mix for you, coming up with creative topics and formats can get to be too much. This article will give you some great tips on what to do when that happens.

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Keeping Up With The Raging Stream of Content

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Raging Stream of Content

A Raging Stream….of Content!

How can you possibly keep up with the constant stream of content you need to publish so you can attract new visitors and satiate the the existing ones? Oh, and it has to be really valuable, interesting, entertaining, and, you hope, draws them to you in a way that leads them to hire you or buy your stuff eventually.

First, have a strategy and plan.

How much content do you actually require to meet your business and marketing goals? That depends…..typical answer, but it’s true. Here are some sample goals you might have:

  • Raise awareness for your business
  • Increase sales or leads
  • Establish and maintain professional credibility with your audience
  • Provide helpful “How-To” content to your audience

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3 Things You Tell Yourself to Keep Your Business Off of Facebook

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No Facebook

No Facebook

A few years ago I wrote an article providing “Three Reasons Why Your Business Shouldn’t Be On Facebook.” With the acceleration and change that has taken place online in the intervening period, I feel this needs updating and a slightly different point of view, so here are 3 Things You Tell Yourself to Keep Your Business Off of Facebook:
  • “Facebook is nothing but fake news, selfies, pictures of food (and cats…) and vile comments about politics, religion and the like. I don’t need that!” – Why are there Facebook Business pages? Why are over 65 Million businesses on Facebook? Why do over 85% of all US companies over 100 employees use Facebook? Businesses are driving awareness, building credibility, selling products and services, getting referrals and recommendations, delivering customer service, and engaging in a meaningful and valuable way with their audiences. Since Facebook users are human beings, and these people are holistic (that is, not living in pretend silos of personal / professional), they may have opened Facebook to check on a friend or to keep up with a favorite cause, but they are also a potential customer for your business at the same time. With the right strategy, aligned with your business and marketing plans, you can deliver a digital experience on your Facebook page that will boost your business…even without fake news or cat photos!

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THE BEST OF APRIL – Facebook for Business, Reviews, and Where to Spend

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Facebook Post Ideas

Facebook Post Ideas

17 Killer Facebook Post Ideas For Small Business Owners

A lot of the time, you feel lucky just to post something, let alone change things up. This article by Kim Garst will give you 17 ideas to make your posts more interesting, compelling and fun!

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Reviews: Don’t ignore them! It’s Your Reputation…

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How do YOU manage your reputation?

How do YOU manage your reputation?

I got the chance to speak to a large group of business leaders this week about online reviews and how to work with them. This is an area that continues to be of concern to businesses, and has gained particular focus in the past few weeks with the troubles that United Airlines has had.

First there was the eviction of a couple of young women from an airplane for wearing leggings (read more about this incident here). Without going deep into company policy regarding employee’s and their dependents using the United “pass rider” benefit, it is a bit vague and worth reviewing at the company policy level. The company took serious public relations heat for this.

Even more infamous was the recent incident where a paying passenger was forcibly evicted from a flight, apparently chosen at random, to make room for 4 United employees who needed the seats to get to an assignment elsewhere. The video that was shot by another passenger on the plane shows this person being forced by airport security, in a most physical and brutal way, from his seat and off the plane. To say that United Airlines has taken a HUGE hit to its reputation as a result is an understatement (a 5% stock drop amounting to more than $600,000,000, although by the opening bell the next day it had regained almost all the value, and news outlets and social media piling on them has been very visible). How the company communications progressed in the aftermath didn’t help their public case much either (read more about the “Apologies Timeline” in this New York Times article). United now says that certain policies have been altered and others are under review to keep this from happening again. The changes will need to demonstrable and highly visible before they can begin to rebuild the trust deficit they’ve experienced.

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Best of March – SEO, LinkedIn, and Solving the Right Problem

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March, according to the old saying, either comes in like a lion and goes out like a lamb, or vice versa. This month’s collection of top articles is the LION portion of that saying!

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Measuring Social is HARD!

Measuring Social is HARD!

Measuring the impact of digital marketing efforts seems like it should be easier, with all the data that is available. But that’s the problem: so much data to look at, and some of it is not just “apples to oranges”, but “apples to wood screws.” Know what you should be looking at and measuring, given your business’s specific goals and requirements. It can be hard, but not impossible.

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Best of February – Competition, Local Online Tips, Customer Experience and Content!

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competition is beating you

Is your competition beating you?

You’re probably at least mildly aware that the Internet is in constant flux. Changes you made to your web site or digital strategy last year (let along last week…) may already be defunct! This great article gives you five points to check and find out if you’re falling behind your competition.

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Must-have features

Must-have features for Local Business Web Sites

You’re not global, but you ARE in a very healthy and opportunity-filled market. You are also aware that one requirement for business today is an awesome web site….so  how do you make sure that YOUR site has all the right bits? Check out this tip-filled article and then hire a simply INCREDIBLE web site designer (if you’re not sure who you could talk to, contact me and I can give you some top-notch recommendations!)

Online Reviews and Comments

Online Reviews and Comments

Knowing when and how to respond to reviews and comments online is crucial to customer experience. This article tells the true story of one business’s experience and how they worked through it successfully.

Stock photo sites

Under-the-Radar Stock Photos

Every business only has so much budget for content creation, including one of the more challenging pieces: images. It’s not that there aren’t tons of great images and videos out there, it’s just that a lot of them are beyond the budgets of many entrepreneurs and start-ups. This article lists out some great photo sites you never heard of….

Real estate tips

Social Media for Real Estate Pros

The opportunity for and competition within the real estate industry is to have you, the agent, become the “go-to” name in your market. It’s not easy, it takes resources, but the pay-off is HUGE! This article covers ten tips that the most successful agents do…

Common Questions

Pay Attention to Common Questions

Writing content regularly for publication can occasionally make you run up against “the white page” – ideas are just not there! Figuring out the various facets of topics that your audience is passionate about can seem overwhelming. But, sometimes the most common questions asked can really help provide the seed of a LOT of great ideas….this article goes over a number of tips and tools to help.

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Start by Engaging in the New Year! – Best of January

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Social Media Engagement

Social Media Engagement

This case study, while focusing on the use of Post Planner as a tool, provides a number of terrific strategies on going full-tilt to build engagement across your social media channels. Take note of his advice at the end of the article….understand the importance of a solid yet flexible strategy!

Social Media Changes

Social Media Changes

There are number of lesser known changes to Facebook, Twitter, and LinkedIn that are going to impact your activities and those of your audience, so you should definitely become familiar with them. This article goes over 8 of them that are most likely to make a difference.

Video Tools

Video Tools

You’re already aware that video is HUGE online, and 2017 is only going to see its influence increase. You need to figure out how to leverage it and world-class story-telling for your business. The 6 tools described in this article are each just different enough that you should be able to find the one that will work for you, even if you think are, shall we say, “ability constrained”…

David Ogilvy

David Ogilvy

This excellently focused article by Valeria Maltoni underscores the clarity and wisdom of this list of guiding tips by David Ogilvy on writing well. Much harder than it seems, if you’re looking to up your content writing game, you can’t do better than this.

Facebook Cheat Sheet

Facebook Cheat Sheet

I and most all my clients constantly refer to cheat sheets for image sizes online. To neglect this bit of information means you’re more likely to post a graphic or photo that gets cropped or, as one of my clients says, “Schmooshed”! Don’t let that happen to you…
Awareness

Awareness

This article confronts the challenge of getting noticed online despite all of the noise on the Internet. Building awareness, especially in a crowded industry, is tough. Think differently about how to do this and your chances improve a LOT!

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FOCUS: How Do You Compare Awareness vs. A Noisy Internet?

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Awareness

Awareness

Moving from Awareness (I sometimes call it Discoverability…) to Reputation, and then to some kind of Economic Engagement (Sales, Donations, etc…) is a well-known path for many businesses.

The first stop on this journey is gaining Awareness of your business. Sadly, there are still a number of businesses who feel and act as though the best way to get attention is to YELL A LOT ONLINE! This number is shrinking, but they are still there. What the rest scatter into are versions of:
  • Semi-random posts based partly on the business and partly on when whomever is managing the online activity has time or interest to post something. Hence pages that will have four posts in one day, and then go 3 months before the next one.
  • A steady stream of “We’re Great! Everyone Says So!” and “Buy Our Stuff!“. These folks generally post a lot, and descend into “Internet Noise” pretty quickly…
  • The “Cats Rule the Internet” strategy, where a large number of posts are entertaining GIFs and Videos of Pets, People and Fun things, but without any balancing of content that’s valuable to the customer, except for those who find filling their day with looking at this kind of stuff valuable. May drive a l lot of traffic, but no business.
  • Patterns that ALMOST come together into a coherent plan, but lack the real strategy to make progress in their marketing and business goals. Sometimes the owner is a regular use of some channel like Facebook, and so knows kind of what others do, but hasn’t worked through how that looks for her business.
  • Some solid execution plans that are moving the needle for the business and producing value. These companies are intelligently investing in and leveraging digital/social media to MAKE MONEY.

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