Strategy

Lots of “Best of…”, Social for Lawyers, and the Importance of Listening – Best of December

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Happy New Year!
Out with the Old, In with the New!

Goodbye 2018 : Hello 2019!

The last month of the year usually brings a number of “Best of” articles from across the Web, and this year is no different. Several of my choices for December’s compilation include these kinds of posts, along with a look at how law firms can best leverage social media (no, really!), social listening, and some Back to Basics thoughts!

Social Media Marketing
Social Media Marketing


22 Benefits of Social Media for Business [Infographic]

This list is nowhere near comprehensive, but as you look for ways to enhance and evolve your digital marketing, consider these benefits….including:

  • Stay Top of Mind
  • Generate Leads
  • Reputation Management
  • Learn More About Your Customers
Web Mistakes!?

5 Common Mistakes People Make With Their Websites

Your web developer (I hope you have a really good one!) is the pro at getting your site the way it needs to be for your business. Go over these common mistakes yourself before you jump into it with your web folks, and make sure you are studiously AVOIDING these! Continue reading →

INTERVIEW: Social Sapiens and the Seattle Shrimp Tank!

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Seattle Shrimp Tank pros and Me (Social Sapiens)

Seattle Shrimp Tank pros and Me (Social Sapiens)

I was asked recently to be interviewed on a podcast (of and for entrepreneurs and business owners…) of which I have been aware and have listened to a few times. Most of my familiarity with the content and tone of it, however, derived from my relationship with one of the co-hosts, Dan Weedin. Dan is a colleague, friend and fellow Rotarian, so familiarity bred a bit of lowered attention on my part, I admit.

Dan called recently and asked me if I would like to be interviewed for the Seattle Shrimp Tank podcast. It sounded like a load of fun, so I agreed.

Some of the things we talked about include:
  • Where did social media start, what’s going on with it today, and where is it going? (the short version!)
  • What is the importance of thinking about business goals, plans and strategies when considering digital marketing and hiring an expert to help?
  • How important is it to learn how to express yourself well online? What is the balance of listening, asking powerful questions, and understanding in developing an authentic and powerful online presence?
  • What else is there other than the “usual suspects” of social media (like Facebook, WhatsApp, Twitter, Yelp, Instagram, Pinterest and the like)? Is there more there?
  • What’s the right frequency to post online?
…and so much more. Check out the whole podcast here, and the shorter video follow-up here. We covered a lot of great questions and concerns.

If this interview brought up other questions for you about your business and professional presence online, please reach out to me and also look for some other information that’s relevant to you on my site here.

Confronting All Those Challenges – Best of June

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Challenges

One of many challenges

This month’s top articles consider a number of challenging “How-To’s”. Overcoming challenges of content marketing, social media, strategy and your business website. Also considered are the opportunities hidden in business trends and becoming more productive by loosening up on your to-do lists.

Social Media Top Challenges

Social Media Top Challenges

Social media has been around long enough for there to have some settled challenges for businesses, regardless of size and scale. Read on to discover what they are, and some ideas on addressing them so you can be more successful in this central component of your digital marketing.

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Keeping Up With The Fire Hose

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The Fire Hose

The Fire Hose

Keeping up with the “fire hose” of the things I’m interested in is enough of a challenge. Add to that the, shall we say, “Dynamic” nature of my business of consulting in digital marketing, and it’s easy to see how specialization takes place. Being a generalist in any area, while of some value, limits your effectiveness with your customers….especially if your customers have wildly divergent businesses.

Granted, there’s a lot I bring to the table for them. As a rule, the business owners and entrepreneurs I work with are totally focused on their business passions and a number ore still working on become viable. They are all aware of the need for marketing, but having constrained resources (the usual 3: time, money, and personnel….many are solo-preneurs…) they try to start by doing it by themselves. A few searches on Google for resources or tips, a Facebook page, maybe a web site, and some even have a customer list they turn into an email list. By and large, they quickly realize that it’s possible to spend a LOT of resources and not seem to make much, if any, headway…

So, a couple more Google searches, maybe try to read a book on it, and, if they are part of a decent local business network, maybe asking a couple of colleagues what they are doing. They try tweaking a few things and wait a week (most of us are pretty impatient…..). Nothing seems to happen, or, maybe they get a “blip” in business….HOORAY!!!!

“So, ummmm…..what exactly did I do that caused that blip? Can I do it again, only better? How can I grow this into something that will drive my business?”

All good questions….

However, what I want to look at in this article is the work you do to “keep up” on your business. I will share with you a few things I do regularly to make sure I can be of the highest value to my existing and future clients.

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Value, Story, Strategy and Facebook Ads – Best of April

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There are Stories....

There are Stories….

Key words for your business include VALUE, STORY, and STRATEGY (and for a LOT of us, FACEBOOK, too!). This month’s Best Of collection includes some ‘must-reads’ in these areas, plus a couple of great tips articles on Instagram and little-know Facebook features.

Instagram Fail

Instagram Fail

There are probably a “whop-tillion” (the official definition is ‘a one with more zeroes behind it than you can shake a stick at….’) articles and lists on the internet with titles like “Seven Things You Must Do to Get New Customers On LinkedIn” or “The Short List to Absolute Success and Better Skin Care For Businesses on Facebook”. Much can be learned, however, from the FAIL point of view on any platform or any process, to if you are invested in Instagram as a platform, or are considering it, THIS is the article for YOU!

Hidden Facebook Goodies

Hidden Facebook Goodies

Facebook was always a platform in flux, and now that the issues about user data and privacy have hit the headlines, changes are coming fast and furious. As a result, it is REALLY EASY to miss some of the more subtle goodies for marketing on the platform. Fortunately, the folks at Social Media Examiner haven’t missed them and share their findings in this article. Want to leverage the things that your competitors are probably NOT taking advantage of? Read on….

Strategy

Strategy

From an academic point of view, it would be really easy to write an article about the components of a good social media strategy. However, in this article, Dhariana Lozano takes the approach of what makes up a SUCCESSFUL strategy….and, of course, success is what you’re going for, right?

Facebook Business - Ads

Facebook Business – Ads

Everyone starts at the same place when spinning up your advertising online, and Facebook is the place where an enormous number of entrepreneurs and small businesses get going. This Guide of Eight (8) chapters is a terrific short school on how to get started, how to use the tools, how to set up a campaign, creating images and messaging, how to manage and review performance….all the bits that can take your Facebook marketing to the next level.

Blogging

Blogging

Blogging for your Business, eh? Then you are putting a lot of quality time and work into creating solid, gold-medal content….want to learn how to leverage that great stuff over and over again? Sure you do….

Story

Tell Your Story

A story is the shortest distance between a human being and the truth. We have been enthusiasts and consumers of stories for thousands of years, and the online experience is no different than anywhere else. So, how do you build out your story on your Facebook Business page to reach your VACC (Visitors / Audience / Customers / Community)?

Measuring REAL Value....

Measuring REAL Value….

As Nietzsche said, we value things that cost us. But cost and price are not the same. Cost is more like prize, as Steve Jobs alluded to in his keynote as returning Apple CEO in 1997. Something we earn through work, participation, and what we stand for, because we act on our beliefs. What is your business’ value?

Best of January – “Facebook Zero”, Digital Strategy Tips, and Success

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"FACEBOOK ZERO!!????"

“FACEBOOK ZERO!!????”

So your 2018 has blown through the first month…how are things going? Out of breath yet?

There are constantly evolving things happening in digital and social media marketing (you HAVE heard of the big announcement by Mark Zuckerberg, right?!). This month’s round-up of the best-of-the-best includes a couple of terrific articles about the Facebook news, as well as thoughts on the importance of reviews, some thoughts upon analyzing a TON of LinkedIn profiles, and several others.

Freaking Out?

Freaking Out?

Many analysts and marketing gurus agree that the folks getting hit the most by this update are small businesses. While most also agree that we JUST DON’T KNOW how this is actually going to roll out, this article from Entrepreneur.com has 4 recommendations on what you can do now to help mitigate the impact of this.

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Surveys: Tell Me What You REALLY Think!

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Survey Results

Survey Results

Surveys are notorious, from both sides of the subject… 

As someone who gets at least a survey per week in my mail, I respond to very few of them. Sometimes it’s because I’m just plain busy when I first see it, and it feels like a drag on my time (the DELETE key is so very tempting…). Other times it comes from a source I almost never hear from, so I wonder why (s)he wants me to give them input now, when I’ve gotten so little from them of value to date. However, when I do respond, it is usually to a person or organization from whom I’ve gotten some kind of value over time, it is tightly proscribed (that is, won’t take longer than a couple of minutes to complete….), and concerns topics that I care about.

As a business owner and blogger, I take these motivations and concerns into account when creating surveys. During the month of November I ran a survey for those who subscribe to my newsletter and regularly read my blog. The single question was:

What are the topics you wish to learn more about to help you in your business? 

Continue reading →

Setting Up for 2018 – Best of December

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Make the Leap to 2018

Make the Leap to 2018

The end of 2017 brings a focus to planning, strategy and change in the marketing teams of every business, whether you have an actual team or it’s just you, the solopreneur. This collection of the best of December articles reflects this focus and gives you the thoughts and processes for consideration as you launch into the new year.

Sincerity

Sincerity

This article about sincerity and dialogue in business is my most popular for 2017. The value of sincerity in business cannot be overstated, especially as building solid, long-term relationships with your customers is easily one of the most profitable things you can do.

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Loyalty, Strategy and Connection

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Loyalty, Strategy, and Connection

Loyalty, Strategy, and Connection

I’ve written a lot about loyalty, strategy, connection and relationship-building. My recent post about loyalty went into some of the reasons that customer and audience loyalty is critical to your business. Another recent article about lining up your strategy with your actual problems perhaps deals with a bit more about problem-solving and identifying where your strategy, such as it is, might not be a fair representation or plan that works within the realm of the daily reality you face. Another article concerned connections, both real and perceived.

These are all related. Strategy is generally defined as some kind of innovation or reinvention process. If it doesn’t reflect the constant change the market and your business is experiencing, it isn’t strategy. It may be a corporate wish-list, a reason to have a kind of high-faluting retreat every year, or some kind of box-checking activity….although there are generally a lot of nervous, but well-meaning efforts aimed at it. However, if it doesn’t actually help your company break from old habits that are keeping you from at the very least repeating the same things every year, it’s not doing for you what it might.

Is loyalty a key component of your strategy? You realize that there is more to it than crafting good offers and making sure your customer service is stellar (both good things in the right priority….). It need not be itemized, but, since strategy with, hopefully, drive goals and action within your company (including what your employees are given as part of their roles and how they are incentivized…). Strategy that drives real change in a company is difficult, businesses rarely achieve extra-ordinary results unless they do something very strategic.

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Why Focus on Loyalty?

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Loyalty

Loyalty

Loyalty, always a high-sounding word, is ever more in the news and on our minds.

Whether it’s loyalty to a sports team, a political cause or ideology, a leader, a brand, a long-standing relationship, a coffee shop, or the family doctor, we seem to be more concerned with it and discuss it more than ever before.

I’ve been doing (and continue to dig into…) research on loyalty. Specifically, I am interested in:
  • What the drivers are for customer loyalty to businesses
  • How these drivers relate to relationship and dialogue stages
  • Factors / components that are online, off-line, and a blend of the two
  • Other components or influences that I have yet to uncover
While this will not be the “Unified Theory of Loyalty” (with apologies to physicists everywhere….), I wish to come to a clearer understanding of what establishes, builds and maintains this stance in customers and people in general. Humans are complex, absolutely unique individuals who, nonetheless, exhibit certain related behaviors and tendencies. If this were not so, the social sciences would have to just fold up their collective tents and take up hospitality management.

As I continue to research this topic and make discoveries, I will be writing about them here first. The eventual end-product is likely to be a paper, some podcasts, a video or two….likely a combination of all of the above.

So stay tuned!

Now, having gotten the preface out of the way, let me get to the first bit:

Why Loyalty?

Continue reading →