Are You Really Thrilled With That Visit?

NPS Ranger greets visitors at the visitor cent...

NPS Ranger greets visitors at the visitor center front desk. (Photo credit: Wikipedia)

What do you think about when you hear the word “visitors?”

Context can provide you with different pictures…
If you are sitting in a meeting at work and your boss introduces a couple of people at the front with her as “visitors from headquarters,” your thoughts may turn to why someone from corporate came to visit your office in the hinterlands. They might be new managers acquainting themselves with the company, consultants that will be working with you, or the dreaded HR reps….

Continue reading

5 Superior Social Media Posts to Drive Your Business!

You want “The Short List.”

This list gives you the best information for your business, and let’s you understand what will make your digital and social media marketing work so you can get back to work. I have collected these 5 articles from around the web as the best of the best for October. Read them all, then figure out how you can execute on them, based on your goals and resources.

Ultimate Blog Post list

Ultimate Blog Post list

You’ve got a blog or intend to start one, but are REALLY intimidated by the idea of having to come up with posts every week (or however frequently you have decided to publish…). I scan this list regularly to jog my creative juices and come up with new ideas. This article is by Russ Henneberry of DigitalMarketer.com.

Social Media Expectations

Social Media Expectations

There are still a lot of entrepreneurs and small businesses that are guilty of “magical thinking” when it comes to what social media can accomplish for their businesses.
When you go searching around the web for ideas to improve your digital and social media marketing, you’re confronted with the same thing I am: a TON of information! You don’t have the time, the patience, or maybe even the depth of expertise or comfort in a lot of these areas to know who’s reliable or who’s just selling something. This article by Carol Stephen helps you stay grounded.

ROI cost-effectiveness

ROI cost-effectiveness

The acronym ROI (Return On Investment) is so easily bandied about that most of the time you think you know what it means, and you’re wrong. I learned so much by reading the works of K.D. Paine that I want you to become acquainted with her and her work. Most of the time, what you really want to know is the CEA (Cost-Effectiveness Analysis), which “compares the relative costs and outcomes (effects) of two or more courses of action.” This article will help you get the difference so you can figure it into your calculations for resources and costs.

Social Media and Competitors

Social Media and Competitors

If there really is “nothing new under the sun,” then it makes particular sense to check out what your competitors are doing (successfully and unsuccessfully…) on social media. This article by Matt Walker, CEO of Main Path Marketing, outlines some great tips and a good starting methodology to figure out how other companies’ social media strategies, altered to fit your business, can help you. Competitor research is something that a lot of small and medium businesses miss, and it can be a real gold mine.

Networks and Communities

Networks and Communities

Networks connect; communities care.” In this Harvard Business Review article, Henry Mintzberg, a professor of management studies at McGill University in Montreal, touches upon the roles of each kind of construct. In my business I work with clients to understand the opportunity and value of each kind of construct (network, audience, and community) and ensure that businesses approach them in ways that drive the greatest value. If you want to get a handle on the differences and challenges, this is a great place to start.

Get this kind of information more regularly and sign up for my Social Sapiens newsletter.

Want more? Like and Share the Social Sapiens Facebook page, sign up for Notifications under the Like button, and add us to your “See First in Your Newsfeed” group.

What is the Remarkable Power of a Daring Vision?

I’ve been thinking a lot about vision and goals lately. As the incoming president of my business networking chapter, I’ve been meeting with the outgoing leaders, my leadership team, our regional leadership, and other strong leaders and leadership coaches within the organization, as well as talking with other leaders (not to mention the guidance and advice available from so many in books and online….). I keep pulling back, looking for simplicity and clarity….an awareness of the possible while casting my thoughts wider to “Why?” and larger destinations and possibilities.

The idea of S.M.A.R.T. goals is pretty well known. As a review, S.M.A.R.T. stands for:

  • Specific – Goals should be simplistically written and clearly define what you’re going to do.
  • Measurable – Goals should be measurable. In this way you have tangible evidence that you’ve accomplished them. These can include the Big Goal measurement as well as measured milestones.
  • Achievable – Goals should stretch you slightly so you feel challenged, but defined well enough that you can actually achieve them.
  • Results-focused (or Relevant) – Goals should measure outcomes, not activities.
  • Time-bound – Goals should be linked to a time-frame of some kind that creates a practical sense of urgency, or results in tension between the current reality and the desired end-state. Keep in mind the Achievable aspect of the goal when setting the time-frame, of course.

Vision is a different kind of animal. Very different. Setting a goal for monthly sales or post engagement on Facebook for the quarter is not a vision. When building goals we tend to look at the recent past as a starting point and build on that (or, if starting something new, look at a similar process, product or business, try to extrapolate an “oranges to tangerines” comparison…not exact, but close enough…). Creating an effective vision means freeing myself from my existing reality and think broadly of possibilities and destinations. This is not “pie-in-the-sky” dreaming, but a deep look at an ideal future. Several writers I have come across lately use Dr. Martin Luther King‘s “I Have A Dream” speech as an example of visionary leadership. While his goals within that speech included a number of the steps that would be needed to make headway toward the vision, the vision was So Much Bigger. He described exactly what the American scene would look like when the full impact of his goals were felt and implemented. One famous section is:

“I have a dream that one day, down in Alabama, with its vicious racists, with its governor having his lips dripping with the words of interposition and nullification; one day right there in Alabama, little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers.”

In your mind’s eye you can see what that looks like! It is so much more grand that the end points of a number of goals.

Goals may be ambitious by themselves. A big one mentioned by another writer was when President John F. Kennedy committed the country to placing a man on the moon and returning him by the end of the 1960s. Huge Goal! But what came after? Other than getting there and back again, what else was there? Hence the problem of coming up with a compelling vision for further space travel and exploration (although a number of futurists, respected scientists and writers try). There is, at present, no strong, heart-stirring vision for exploration and travel that we can, as a society, turn to and say, “That’s it! Let’s go!”

Apply this exercise to your business. When you sat down and created your business plan, you undoubtedly created goals, milestones, and outlined some measurable processes to reach those goals. But, speaking to your vision, why are you actually in business? What does your community, your industry, your world look like as a result of you having created this business, provided what you provide to your customers, and spent so much time and so many resources on its success?

Is your vision a “shining city on a hill”? You can make it so.

What is the ROI of an Awesome Quality Relationship?

Like you, I have a hard time balancing “all the stuff I need to do” as an entrepreneur with things like spending time with my family, detaching from the Internet and screens, and nurturing a creative hobby that doesn’t entail playing Civilization for an afternoon. One of my halfway measures is I take a little time on the weekend to catch up on my reading: I’m three weeks behind on my stack of The Economist, I want to make headway on at least a couple of the books I have going on my Kindle that DON’T have to do with social media, business, or consulting, and catch-up on the handful of truly magnetic posts from my favorite bloggers.

Continue reading

Do You Know The Truth About Connection and Appearance?

Connect Four

Connect Four (Photo credit: Wikipedia)

I belong to a few business and networking groups, as well as a service organization. Only at one of them do I have the luxury of spending time with the members (about 25) on a weekly basis and the ongoing encouragement to get together with a couple of them every week to really get to know them, their businesses and their lives. I am able to connect and as a result I feel almost as invested in their work as they are (I’m still working on birthdays and favorite foods, but, hey, we’ll get there!). I am fans of them and their work and actively seek out ways to promote and assist each one, if I can.

How to unlock your authentic and remarkable voice!

A spectrogram (0-5000 Hz) of the sentence &quo...

A spectrogram (0-5000 Hz) of the sentence “it’s all Greek to me” spoken by a female voice  (Photo credit: Wikipedia)

You have an untold number of things that make you different from the next person. Just ask your roommate, significant other, or neighbor!  You may feel, like I do sometimes, that you don’t have something truly unique to say.  Don’t get hung up on that.  Just say it better and say it your way.

Continue reading

Do You Know The Lie of “Comfortable with Ambiguity”?

Caterpillar using a hookah. An illustration fr...

Caterpillar using a hookah. An illustration from Alice in Wonderland (Photo credit: Wikipedia)

How many jobs have you had where the expectation was that you would be “comfortable with ambiguity“?  Be honest….is anyone really Comfortable with Ambiguity?! Or is this just the company’s way of stating the obvious: everything changes, so hang on?

I wrote a post last year about being in the moment and how each moment was nearly certain to be different from the moment expected. Certainly my life is in a very different place now, and yours may be too.  I’ll bet it is, since this world is anything but static.
It’s interesting that I haven’t seen that particular phrase used quite as frequently as before (say 5 to 7 years ago…). Has anything changed? Has the workplace become more aware, more mindful of the realities and discomforts of change, thanks to greater awareness? There continues to be a lot of discussion of mindfulness in the workplace…perhaps this has created the environment where change and ambiguity don’t need to be called out. They are accepted as the norm and natural.

Continue reading

Say What?! Do You Know The Odd Truth About Reviews?

How often do you get honest feedback about how you’re doing? I mean, honest….it doesn’t NEED to be brutal, just a truthful, balanced opinion from someone, based on their experience. A large number of businesses are scared of feedback and reviews on their various social media pages. This is despite the fact that this is an important form of social transmission and enhances the word of mouth referrals they value so much in the off-line world. These can make or break a business.

Social proof is a fuzzy concept to some, but basically it is an accumulation of the clues in our environment we use to make decisions when we don’t know the truth (a H/T [Hat Tip] to Mark Schaefer for this clear definition!) Reviews are one avenue for prospects to check you out if they’ve never heard of you before and are considering buying what you offer. Nielsen reports that 84% of people say that online reviews influence their buying decision.

There are two components to successfully working with customer reviews.

Continue reading

Do Your Passions Make You More Human?

Signature of Richard P. Feynman

Signature of Richard P. Feynman (Photo credit: Wikipedia)

It is much too easy to burrow into your business and go deeper into the knowledge, building more depth and expertise in that area so you can be an even better resource for your customers. But doesn’t this turn you into a “one-trick pony”? For example, in my social media consulting business, does it truly broaden my mind and stretch my intellect to become more facile in the inner workings of Facebook and Content Marketing…or is it kind of “more of the same”?

I have other interests. You do, too. How do I indulge them, push the boundaries of my interests, and maybe even develop new ones? I need to consciously expose myself to knowledge I probably wouldn’t otherwise, and I have to set aside the time to do it. This is a challenge as an entrepreneur, but to not do it means that I’m less likely to keep growing intellectually, emotionally and spiritually. There is also a much higher probability that, in exploring some of these new landscapes, I might come across a couple of new ideas that inform and impact my business in ways I have no way of anticipating now.

So, where do I start?

Continue reading

Want the Ultimate Quickie List for Social Media?

I’ve been writing a lot about the cognitive research around sharing, content shock and emotions. You’re ready for that to be done. You want the “5 Things You Can Do Today to Rock Facebook!” post.

Sorry….it’s just not that simple.

Continue reading