Key words for your business include VALUE, STORY, and STRATEGY (and for a LOT of us, FACEBOOK, too!). This month’s Best Of collection includes some ‘must-reads’ in these areas, plus a couple of great tips articles on Instagram and little-know Facebook features.
There are probably a “whop-tillion” (the official definition is ‘a one with more zeroes behind it than you can shake a stick at….’) articles and lists on the internet with titles like “Seven Things You Must Do to Get New Customers On LinkedIn” or “The Short List to Absolute Success and Better Skin Care For Businesses on Facebook”. Much can be learned, however, from the FAIL point of view on any platform or any process, to if you are invested in Instagram as a platform, or are considering it, THIS is the article for YOU!
Facebook was always a platform in flux, and now that the issues about user data and privacy have hit the headlines, changes are coming fast and furious. As a result, it is REALLY EASY to miss some of the more subtle goodies for marketing on the platform. Fortunately, the folks at Social Media Examiner haven’t missed them and share their findings in this article. Want to leverage the things that your competitors are probably NOT taking advantage of? Read on….
From an academic point of view, it would be really easy to write an article about the components of a good social media strategy. However, in this article, Dhariana Lozano takes the approach of what makes up a SUCCESSFUL strategy….and, of course, success is what you’re going for, right?
Everyone starts at the same place when spinning up your advertising online, and Facebook is the place where an enormous number of entrepreneurs and small businesses get going. This Guide of Eight (8) chapters is a terrific short school on how to get started, how to use the tools, how to set up a campaign, creating images and messaging, how to manage and review performance….all the bits that can take your Facebook marketing to the next level.
Blogging for your Business, eh? Then you are putting a lot of quality time and work into creating solid, gold-medal content….want to learn how to leverage that great stuff over and over again? Sure you do….
A story is the shortest distance between a human being and the truth. We have been enthusiasts and consumers of stories for thousands of years, and the online experience is no different than anywhere else. So, how do you build out your story on your Facebook Business page to reach your VACC (Visitors / Audience / Customers / Community)?
As Nietzsche said, we value things that cost us. But cost and price are not the same. Cost is more like prize, as Steve Jobs alluded to in his keynote as returning Apple CEO in 1997. Something we earn through work, participation, and what we stand for, because we act on our beliefs. What is your business’ value?
There’s always an emotional rush when you acquire new customers. They’re “taking a chance on you” and you have that all-important opportunity to make that first, and hopefully lasting, impression.
So THAT happens…..
So why don’t some first-time customers come back? This is a very important nut to crack for your business, especially since it’s always cheaper and more effective to nurture current customers than it is to have to always spend the resources needed to provide a steady stream of new customers instead. While there may be any number of reasons, four stand out:
Early problems sour the relationship.
You have no formal servicing system.
There is communication breakdown with the decisions makers.
It is easy for your customer to return to your competitor.
March is going out like something like a lamb here in the Pacific Northwest…but the turmoil online with data protection concerns, Facebook revelations, and announced data breaches (apps, sites, phones….seems to happen everywhere….) draws more and more attention. Turning from these concerns a bit, this month’s top articles put some focus back on tips and opportunities for entrepreneurs and small businesses in the digital marketing world.
Thankfully, a lot of companies have moved past the “vanity metrics” problem of a few years ago. Still, to move past that to the numbers that truly reflect your online goals and move the needle for you business requires some research and work with an expert. Doing so will REALLY PAY OFF, so don’t shirk this….
In your life, how many times have you heard that phrase, either from someone else or your internal voice? Shutting out distractions like noise, devices or the torrent of thoughts and imagination that the Buddhist tradition has termed the “monkey mind” seems nearly impossible. We slap ourselves internally in some fashion, and try to refocus on the speaker. This can be just as jarring as the distractions themselves!
Mindful Listening is really not about attention. It’s about intention. Let me explain how I understand and experience the difference.
As an intelligent business owner and entrepreneur in the 21st century, you are already very aware of the importance of listening to your customers, prospects and audience (your Visitors / Audience / Customers / Community (VACC): you can read more about what this looks like here …..). “Listen” is, however, a word that is subject to as many interpretations as there are ears…
Going a bit deeper, what kinds of listening are there that you can leverage?
Definitions of types of listening are as varied as there are authors of articles, books and consultancies whose purpose is to guide you to a solution that works for you and your business….a solution that results in the kind of success you’re looking for: that loyalty-balance of relationship quality and profitability, with credibility overall. It’s kind of like a combination of “the right tool(s) for the right job” and a high-wire balancing act.
Since every conversation only has 100% of the time allotted for it, whether it’s 20 minutes or 2 hours or more, more listening requires less talking.
So what does more listening actually do for this relationship you’re trying to build?
It is the key to building trust.
In the face of the January announcement by Facebook’s Mark Zuckerberg, a LOT of brain power has been focused on just what this means for business. One of the early analyses posited that live video, already a big player online, will become even MORE important. Hence the Video heavy listing with this month’s edition of the BEST!
Like any valuable effort, you need to plan and prepare. Making streaming video is no exception, especially when it can be portrayed as “point-click-talk” by casual users. Your resources are valuable, and you need to spend a BIT MORE up front to GET MORE in the return!
It’s Live Video Month! This article is the second in the series in which I’m going over:
- Strategy and Planning
- Processes and How-To
- …and include a few examples.
This week is all about what happens when you push the “GO LIVE” button and what you do through to the end of your video, and what you do afterwards, too.
But first, a quick recap:
My earlier article, “Facebook Live Video – Getting Everything Ready To Go!” is all about Strategy, Planning, Content Format ideas, and the Hardware / Software you can use. If you haven’t read that yet, follow the link and it will take you through the pre-process, getting you to…..
How To Start
Actually, you start before you start, so to speak.