Trusting [?] Facebook

What you can find on Facebook is all over the map! As a channel for conversation, community, communication and entertainment, it has really grown and branched out. For a lot of small business owners that I talk to, it is both an opportunity and a jungle. They are aware that the chances to grow their audience, deepen their engagement and conversation with their customers and fans, and build a trusted presence online are available. But somewhere, deep down, they’re just a little unsure of it all. When they go to their profile pages and scroll down their timelines, they see So Much that is not business. Cute videos, political barking, blatant advertising (including ads for things that they, IN NO WAY, want to have anything to do with…) and just A Lot Of Stuff. How can they trust their message to all that?

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How To Solve the Biggest Problem with Diversity

There was an item on the local news the other night that I found fascinating. A number of students at the university campus were holding a rally advocating for a Diversity Center as a gathering place that would acknowledge the diversity of the campus and provide a place and programs that would focus on that aspect of their identity.  Given the cash-strapped condition of higher education, my immediate thought was “re-inaugurate the Student Union as the Student Diversity Center and you’re done!”

As I let this information further settle, I began to wonder about the surface focus that our culture has taken in the intervening years between the concepts of Student Union and Student Diversity, what that says about our culture, and the dangers and opportunities this presents, both for our culture, and then, turning the thought on its side, for business.  Yeah, I have an exciting thought life….

Open the Box – A Fish?!

Awhile back I was working through a visualization exercise mentioned in Steven Pressfield’s book “Do the Work”. My first post regarding this can be found here and if you search my blog you’ll a number of other visualizations that I’ve found useful using this. Let me summarize what this entails:

  • Imagine a box with a lid. Hold the box in your hand. Now open it.
  • What’s inside?
  • It might be a frog, a silk scarf, a gold coin of Persia.
  • But here’s the trick: no matter how many times you open the box, there is always something in it.

Over time I’ve found a golden table, a pressure washer, wood floors and a few others.

I hadn’t exercised my imagination in this way for a while, so I decided to give it a go and opened the box afresh. Today I found……a fish.
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Want to Be Heard? Listen…and Hear…

Detail

Detail (Photo credit: Wikipedia)

Do you remember the little plastic animals, usually dogs, that people used to place in the back windows of their cars?  These plastic pooches would nod their heads as the car moved, giving the impression that they were looking around. Sadly, I see this plastic behavior sometimes taking place in meetings I attend. Someone is presenting an idea, a report, training or just carrying on conversation, and some of the people around are making appropriate nods and noises, but their follow-up conversation and engagement belies their inattentiveness.  Even if they ARE listening, they don’t hear what is being said.
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Credibility: Take a Chance on Me!

Credibility

Credibility


My first career out of high school was as a musician in the U.S. Navy music program. My primary instrument was euphonium (also called a baritone horn) and there was a requirement to learn to play the trombone so I could be a part of other kinds of ensembles. Versatility is a foundational trait for musicians, and the Navy is no different. I was also a self-taught keyboard player and had written some jazz tunes and done a bit of arranging.  After completing the initial bouts of training, I was sent to my first band in Hawaii (that was a real heart-breaker!).

One of the regular functions of any Navy band is to provide a wide range of kinds of music in various sized ensembles to address the dynamic needs of those who request the band. This meant solo piano, brass quintet, jazz combos of varying sizes, contemporary music, concert band, ceremonial band, marching band….just about any kind of music you could come up with using a group of about 30 multi-talented musicians.

 The one that I wanted desperately to become part of was a small jazz group. The last couple of years in high school I had worked very hard to learn to improvise and was anxious to keep working on my skills, along with the opportunity to work with my band-mates who I knew could teach me a lot. However, there was a kind of ‘policy’ that stood in my way: I couldn’t go out with one of the small jazz groups until I had more experience playing in small jazz groups.

This was my first real experience with a recursive rule. I couldn’t wrap my head around how I was supposed to get experience playing in a small jazz group without being able to work with a small jazz group.  I wasn’t the only person in the band that ran into this, of course. All of the young, new folks who wanted to do this were in the same predicament.

Before I tell you what our solution was, I want to cast this problem into another context.

The nature of careers, society and industry in our economy now is such that the majority of us run into the same ‘policy’ everywhere.

  • Unemployed – Cast away from your former role, whether by choice or not, chances are you re looking for work in a different company than the one you left. You have to convince the hiring teams that you are well able to do what they wish you to do. However, many of these companies hesitate because they feel that somehow you need more experience doing EXACTLY the job they are hiring for, despite the illogical reasoning (and the likelihood that the job description they are hiring for isn’t REALLY, ENTIRELY what you’ll end up doing, anyway…).
  • Entrepreneur – You took the leap and started your own business, whether as a solopreneur or with a small team. You’re working through all the right steps in setting things up, marketing, networking, business planning, researching your product, financials….everything is solid and on track. You’ve even gotten a few customers, but testimonials are few (this is a NEW business, after all!). In discussing a proposal with a new potential client, she would like you to demonstrate the actual and, preferably, exact value of your proposed product or engagement for her business before she’ll consider the proposal. Well, you and your team are more than able to deliver all the items that are part of the proposal, and more. But, since your business hasn’t actually delivered a package like this before, you don’t have hard data or a testimonial or five on THIS PARTICULAR PACKAGE….
  • Growing your Career in a Company – You’ve worked for the company for some time, holding a number of different roles.  You’ve been successful, carrying the experience you’ve gained from one group to another, and the company has benefited as well. Now it’s time to look at a new role, maybe even something a little different from what you’ve been doing so far. You’ve spent a lot of time studying the role, shadowing some top performers you’ve met, and even gotten some outside education to prepare yourself. Nonetheless, you’ve never actually PERFORMED in this role before. Much like the examples above, the hiring team seems hesitant to  move you into this role, since you’ve never done it before….
For all of the noise about risk taking behavior in companies, they seem to be remarkably skittish to take a chance on ‘unproven’ talent. The only way in which the talent is unproven is that the person hasn’t done the Exact Same Job that they’re hiring for (that, and every job description supposedly requires a ‘Rock Star’, but that is the subject of another post…).
Circling back to my story, I started an off-duty band with a number of my fellow band-mates. We spent all our time playing, improvising, trying out new music (including some things I wrote…) and generally having a ball. A few of us finally got the attention of the powers that be and started getting assignments to the official groups. The rest of us kept enjoying the opportunity to play and grow. The goal for me changed from fitting into an existing framework into challenging my own creativity, which I have found to be a lot harder and more rewarding.
Again, transferring this the story to the other context, your creativity and diligence may need to go into overdrive to prove, either right where you are, through volunteering or by creating something new, that You Can Do This. How you work this out will be unique to your professional situation, but the value of pushing yourself, despite the existing policies or expectations, will be rewarding and might even uncover some unseen opportunities to have bigger impact than you might have had if you had been able to just “move into” the role you have been trying to get.  It’ll probably be more fun, as well.
What’s your story? Do you see yourself “busting out” to build your credibility?

Want To Be Heard? Speak Softly…

Lakhovsky: The Convesation; oil on panel (Бесе...

Lakhovsky: The Convesation; oil on panel (Беседа), 51.1 x 61.3 cm (Photo credit: Wikipedia)

Who doesn’t want to be heard?  I’ve got things to share and so do you.  Passions, beliefs, information, opinions, jokes…the list is pretty long.

Central to who we are as people and as a community is how well we communicate. Clarity, empathy, and a foundation of understanding of and agreement with terms (I usually refer to this as semantics) help to make communication successful. In my experience, there are a number of behaviors that contribute to “getting heard” in our ongoing communications. Speaking softly is something that seems counter-intuitive, since the natural thing we do if we don’t feel like we’re being heard is SHOUT. However, if you really wish to get focused attention, it is a very useful technique.

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6 Blogs to Enhance Your 2015

It’s the last few days of 2014 and the Internet is packed with looks forward and backward, best of/worst of lists and the like. I’m not immune to assessing some of the more significant resources I use regularly, and so am passing onto you a short list of six of the most enlightening, not to mention entertaining, authors that I read and ponder.

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Work-Life Blend: The Holiday Edition

It doesn’t matter really. If you’re a solopreneur, a director of a corporate business unit, a team member at an international enterprise or any other kind of role designation, you run into this.

Work and business don’t stop. In a lot of cases, they speed up at this time of year. Yet, you KNOW that you have holiday-related events and such involving family, friends, co-workers and neighbors that are unique and important. As if pressures weren’t high enough, they just got higher. How do you prioritize it all?

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Trust, Relationships and #H2H

Recently a friend of mine made a long-ish post on Facebook. It was an apology and a mea culpa. Although I had missed the earlier post she referred to, she stated that she was caught off-guard by other people’s reaction to it. She said that, in retrospect, she agreed with one friend of hers that had actually reached out to her about it: it was an offensive and prejudicial post. She apologized for the first post, a very real and human thing to do.

What she was hurt by was the fact that a number of her ‘friends’ had ‘un-friended’ her (in Facebook vernacular…) without asking her about the post, commenting on it, or even just responding in some way. She couldn’t understand why people who knew her would react in such a knee-jerk manner without asking her why she felt this way or further questioning the post.

I feel her experience points to a couple of challenges with building relationships online as well as some bad habits we’ve cultivated along the way. Continue reading

Now What?!

Every business hits this wall at some time.

Whether your just starting out, ALMOST to profitability, have a “going concern” or are well-established, sooner or later something either organic (like growth of your customer base) or externally realized (your top salesperson and top delivery person get married and move out of the state), “Now What?!” happens to you.

How do you respond?

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