Stop It With the “LIKES” Already!

 

The Ubiquitous LIKES

The Ubiquitous LIKES

For years you would hear it and see it:

LIKE US ON FACEBOOK!!!!!
 
Looking at those numbers, particularly if they grew big and fast, could make you feel very good about yourself, and certainly gave you the kind of strokes you wanted if you were a marketer working for a company of any size.

Then the whole conversation shifted to, “What are all of those ‘likes’ getting us?“, which led to a number of uncomfortable pauses in the report. While getting the right kinds of measurements in place years ago was much more difficult, nowadays there isn’t the thrashing about there used to be around them. You still need to have a clear goal around what you’re trying to achieve online…of course, the end is to generate sales, but following the trail, building the relationships, etc. with your customers hasn’t changed. The platforms and practices have to a large degree, when executing a digital marketing strategy (as opposed to what your company might have done 50 years ago…..), but people are still people.

So what SHOULD you be investing in?

In a recent article in the American Marketing Association Journal of Marketing Research entitled “Does “Liking” Lead to Loving? The Impact of Joining a Brand’s Social Network on Marketing Outcomes” (you may find the abstract here) I discovered a number of valuable insights to consider as a small business builds out their social / digital marketing strategy. The question that kicked the article off is this:

Does “liking” a brand on Facebook cause a person to view it more favorably? Or is “liking” simply a symptom of being fond of a brand?

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Where Should I Be? – The Case for Facebook

Facebook

Facebook

OK, so you’ve done all the heavy lifting research about your market, your products and services, and your audiences.

You’ve worked closely with your marketing lead (either your own or a trust-worthy consultant…), deciding that digital marketing is a key component of your plan. Now you have arrived at the question that bedevils a LOT of small businesses:
Which social media platform (or platforms…) should I choose?

This is more than just a familiarity choice. This decision must be based upon:
  • What are your goals for your digital marketing?
  • Where are the bulk of your customers / audience?
  • How and where do you your customers / audience prefer to consume content?
  • What are the resources you have to devote to executing the plan?
There are many reasons to go with one or another platform, or more than one!

With this article I’m starting a series of articles (one platform per article over a few months…) that will give you some data, some analysis, some rationale, and a few recommendations. Each article will help you make that fateful decision:

Do I spend my limited and valuable resources on THIS platform, or not….or What?

First, the proverbial “Elephant in the Room”….

FACEBOOK

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STORY: A Must-Have for your Facebook Business Page

Tell Your Story

Tell Your Story

There are a LOT of things that make for a successful Business page on Facebook. 
Books and entire web sites (and businesses!) are devoted to staying on top of the almost daily churn of what works best for your business.
There is no “one size fits all”. However, there are a few things you can do, regardless of your business, to check a few of the boxes towards having an effective business page.
So, What’s Your Story?
The ABOUT tab on your page is one of the most important parts of the page you will neglect. There are two spots on that tab where you can enhance your discoverability and help visitors get to know you.

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Content Ideas and the Holidays – Best of November

The Holidays are Here!

The Holidays are Here!

Well, here we are….

It’s after Thanksgiving and before the twin end-of-the-year holidays of Christmas and New Year’s Day. If you’re like me you already have a lot going on, both in your business AND in your personal life (all those holiday get-togethers, plus trying NOT to gain, like, 50 pounds thanks to all the food involved…)! You’re probably wrapping up your 2018 business and marketing plan, executing on the holiday marketing and delivery, and trying to keep the cat(s) out of the tree. Still want to keep up on what’s happening in the digital marketing world? You KNOW it impacts your business and has knock-on effects on your plans, right? I thought so….
So here are my recommendations for the TOP articles from November to help you stay on top of it all!

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All About the Numbers! – The Best of October

Holidays!

Holidays!

The holidays are nearly upon us!

Shortly we start that Rocket Slide toward year’s end…a rapid countdown, for sure.
In the spirit of a countdown, this month’s articles all have numbers as part of their headlines, so you can come away with some actionable points you can use.

Grow Your Facebook Page

Grow Your Facebook Page

Not every idea will work for you business, but these 32 “out-of-the-box” notions just might give you some other ideas about how to grow your Facebook page. Be Creative! Try new stuff…..

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END OF THE SUMMER! THE BEST OF SEPTEMBER

Autumn is HERE!

Autumn is HERE!

The beginning of Fall is upon us and we’re all planning for what our holiday business is going to look like, right? In a final look-back on our collective Summer, here are some articles I found to be particularly arresting……

CLICK THAT HEADLINE!!!

CLICK THAT HEADLINE!!!

Great article…but the headline you wrote for it is a definite “…meh…”. Want to figure out how to get your audience to click through and actually READ it? Here’s some tips, backed up by data, that tell you how!

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“Help Me Fix It!”

Help Me

Help Me!

“Can you help me fix it?”

Almost all my initial conversations with customers are summed up in this one heart-felt plea. The long answer is usually, “Yes!”

That’s the long answer…the one that gets backed up by varying degrees of, “But first we need to….” Sometimes that slows down the enthusiasm a bit. They are happy to know that it can be fixed, but put off by the amount of work it will take, the time until the results they are looking for show up, the part of the process and collaboration in which they will need to invest, and the cost, whether it is time, hours of work, or money.

If it was simple and easy, not only would everyone else have done it (“I just want to be able to sell my products and make a really good living.“), but it would likely result in a pretty mediocre solution (“Well, we kind of fixed that problem, but I didn’t realize all the other inter-connected parts to the business and what we’re trying to do…so really, I’m not so sure we fixed much.“) that might actually harm the business.

Here’s an example:

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JUNE’S BEST – LinkedIn, Trust, and Making The Most of Your Content

July - Celebrate!

July – Celebrate!

July is upon us, and we here in the States are getting ready for our annual tribute to patriotism, fireworks and barbecues!
June was a bumper crop month for quality content across the digital marketing industry, and I’m only too happy to share the top articles I’ve read:

LinkedIn Ninja Tricks!

LinkedIn Ninja Tricks!

 

 
Facebook seems to get the attention from online sources (granted, cracking the 2 billion users mark is noteworthy…), but many of the businesses I speak with are still kind of scratching their head when it comes to LinkedIn. This top list of tips and tricks from Melonie Dodaro will get you to that next level of skill in using this great professional channel.

Sincerity

Sincerity

 

 
Sincerity and Trust have been the key components for strong customer and business relationships since forever. Building them online isn’t impossible, but it is different. This article introduces some areas of consideration about communication and how you do this. The line between communication and action is pretty clear.

Credibility

Credibility

 

 
Beyond getting found, your website needs to build and maintain your professional credibility. If you’re wondering how a website can do that, then you will find this article Laura Forer of MarketingProfs very, very valuable.

My Community

My Community

 

 
When I speak about online relationships, I refer to the mental model I call VACC (Visitors / Audience / Customers / Community). In this insightful article, Irfan Ahmad digs into how a business can approach this with Facebook Groups, an underutilized resource for most businesses. If you take this on, you’re ALREADY in the lead, since chances are your competition ISN’T doing it!

Social Media Posts

Social Media Posts

 
 
So, that post from last Tuesday blew the doors off in Shares and Comments! WOO-HOO!!!!! Now, how can you leverage what was obviously a Great Piece of Content again and take advantage of it’s quality and virality? Here are 5 ways to look at….

 

Reuse That Content!

Reuse That Content!

As a follow-on to the previous article, how do you take that premier article you’ve written and reuse (or “slice & dice”…) it in such a way that you can make the most of it. Here are nine ways you could repurpose it and reach oven more of an interested audience. Remember, everyone has a preferred way of communicating, and by doing this you are making practical use of that fact!

3 Things You Tell Yourself to Keep Your Business Off of Facebook

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No Facebook

No Facebook

A few years ago I wrote an article providing “Three Reasons Why Your Business Shouldn’t Be On Facebook.” With the acceleration and change that has taken place online in the intervening period, I feel this needs updating and a slightly different point of view, so here are 3 Things You Tell Yourself to Keep Your Business Off of Facebook:
  • “Facebook is nothing but fake news, selfies, pictures of food (and cats…) and vile comments about politics, religion and the like. I don’t need that!” – Why are there Facebook Business pages? Why are over 65 Million businesses on Facebook? Why do over 85% of all US companies over 100 employees use Facebook? Businesses are driving awareness, building credibility, selling products and services, getting referrals and recommendations, delivering customer service, and engaging in a meaningful and valuable way with their audiences. Since Facebook users are human beings, and these people are holistic (that is, not living in pretend silos of personal / professional), they may have opened Facebook to check on a friend or to keep up with a favorite cause, but they are also a potential customer for your business at the same time. With the right strategy, aligned with your business and marketing plans, you can deliver a digital experience on your Facebook page that will boost your business…even without fake news or cat photos!

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THE BEST OF APRIL – Facebook for Business, Reviews, and Where to Spend

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Facebook Post Ideas

Facebook Post Ideas

17 Killer Facebook Post Ideas For Small Business Owners

A lot of the time, you feel lucky just to post something, let alone change things up. This article by Kim Garst will give you 17 ideas to make your posts more interesting, compelling and fun!

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